We're experiencing an intermittent issue with our Power BI datasets refreshing through an Azure VM gateway. We're seeing the following error randomly across different datasets:
When we re-trigger the refresh on the failed datasets, they refresh fine, indicating that it isn't a data related issue, but more likely something related to network/gateway/VM/power bi service
Environment details:
- Using the Power BI Refresh API to trigger refreshes
- Gateway is hosted on an Azure VM
- All data comes from Azure SQL Server
- Error appears sporadically with no consistent pattern
- Different tables/datasets are affected (not specific to any single dataset)
I've searched the gateway error log files (the ones named like this: 'GatewayErrors20250410') for that ^ specific error code but there's nothing in the error log file that matches that error code, or anything else that would explain the intermittent failures. The sporadic nature suggests it's some kind of transient issue rather than a problem with specific datasets or queries.
Has anyone encountered this specific error code and found a solution? Any recommendations for troubleshooting steps or gateway configurations that might help resolve these random failures?