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Data from Table Showing in BI Desktop but not showing in Power BI Service

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Hello all, 
I've been working in Power BI for 6 years and have never encountered an issue like this. In Power BI Desktop I have a text field that is displaying properly, but once it's published to the service, and refreshed, the field goes blank. 

This is how it looks in the Desktop report:

Benx_0-1722218862300.png

This is what I'm getting in the service:

Benx_1-1722218903430.png

The "Inititiative" field is a conditional coulmn I added, based off the "result.u_inititiative.value" field.  I have scoured this forum for posts with similar problems, but none of the suggestions have helped in my case. I have made sure there are no active fitlers in place, I have verified the data type is Text for the "result.u_inititiative.value" field, and I have made sure there are no blank spaces at the start or end of the field contents. I have verified the credentials for the data source are accurate and working in the service, and I have even completely deleted the report from the service and re-published it. 

Can anyone out there think of any other steps I might try to resolve this? The source for the query in question is a rest api connection to ServiceNow data, set to import.

Any suggestions you can offer are highly appreciated.

Thank you!




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