Hello powerbi'ers
I have been having a terrible time with my personal gateway. After an install, re-entering credentials...going to my .pbix files in powerbi.com and re-entering my credentials on the on-premise data sources, I might (yes might) get one upload/replacement of a .pbix model. I am not using a refresh schedule--I am building a suite of models and I put up new versions every few days to each of the 5 with fixes and new features/upgrades. So--since there is at least one uninstall, restart, reinstall, recredential, see if things hang while hoping for the best for EACH upload...I'm hoping to catch the eye of someone in tech support here on the forum.
I've sent the frown several times (though when things hang, there is often no frown--gateway just stops) and the tech support person from Convergsys asks for screenshots of the install process. I'll send--explain what's happening and 4 days later, get another request for screen shots on the problem. Holy cow...it hangs...stops working...and it takes a lot to get things uploaded. Today I spent 8 (honestly) hours trying to make 6 publish to web clicks prior to a demonstration of our startup product . I made it by 20 minutes.
And I've done this a bunch of times. How on earth do I get help? I'm really not sure where to turn.
Thanks,
Tom