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Working with dates

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My apologies for what is probably a really basic question, but I must be missing something simple!

 

Is there a reason why I can't make my date format to dd/mm/yy and filter and sort by year, month etc?

 

I have a simple table with customer name and contact date. I want to look at trends over time for how many customers contacted in a month, how many times a customer was contacted etc..

 

My date field is definitely a date field in my imported Excel worksheet formatted dd/mm/yy.  Is it because I'm using Service? Do I need the desktop version? Is there something else simple I'm missing?

 

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Many thanks.


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