Yes this might sounds weird, but new users when they sign into powerbi are getting lost as to WHERE ARE THE REPORTS? I have attached a screenshot of what they see when they log in: Right now they get stuck since technically they should be able to see the menu on the LEFT hand of the screen.
What is weird is if you scroll your mouse over to that red circle call out on the screenshot, and click, the menu then appears.
Is this a bug? Or is this something on their local machines that is calling it? I have made them try it on FireFox and IE and both still show no menu.