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Power BI on-premise Gateway

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Unable to create connection for the following reason: The on-premises data gateway's service account failed to impersonate the user.

Details: PBI_Refresh: Received error payload from gateway service with ID 784888: Error logging on username 'AD\AD08PLC'.. Please have this information handy if you choose to create a support ticket. Session Id: da247ae8-3267-4213-8fed-c494fb523b44 RequestId: 083c4dbd-0a9d-4e05-be34-92fa8a1490cd Cluster URI: https://api.powerbi.com Status code: 400 Time: Fri Apr 04 2025 11:37:01 GMT-0500 (Central Daylight Time)
 
 
This is a new gateway with same credentials. 1 existing one but not sure why this is giving an error.

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