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Report Shared with external user - not opening

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Hi, We provide reports for many external customers, and I have 1 customer who cannot access the report.  It first came up and said that there was an issue accessing the report metatdata, then I recreated the external user in Entra and after some playing I can now get the app url to show on the screen - however when clicking on that - it does nothing

 

We have many other users with NO problems accessing the app.

 

I have used their login details on my computer and have the same issue as they do.  They do have a power BI pro license

 

Any ideas would be great

 


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