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Direct Query report published but disconnected

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Hi Everyone, I have a PBI report which I am using to show real time data, every minute, using page refresh on direct query.
However, it is only working on the desktop version, not on the Power BI Service.

Few things I did was-
1. Make a direct query connection for the table in report.
2. turned on page refresh, which worked on the Desktop version.

r4m4nxd_2-1722292906863.png

3. When I published the report on Power Bi Service, it showed report disconnected.

r4m4nxd_1-1722292893684.png

4. I have tried multiple solutions found online, none of them are working for me.
5. I have re-configured the gateway as well. But it still keeps showing There is no gateway to access the data source 'database name'.

r4m4nxd_4-1722293306557.png

 

 

r4m4nxd_0-1722292882214.png

This only happens if I have a direct query connection, as soon as I change that table to import connection, it is working all fine, automatically makes the database connection thru gateway.

I cannot find any solution for it to work further.

has anyone dealt with the same issue before?
It is out of my thinking scope now. Any help would be appreciated.


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