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schedule refresh - actual refresh time from one hour late to many hours late

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I have a dataset that should refresh at 5 PM.  So far normally the actual refresh would take place within the hour (between 5 and 6 pm).  However the last month the refreshes are further delayed; 2 hours or more are no longer an exception.

I believe Microsoft should increase their resources, so that refreshes take place within 1/2 an hour of the scheduled time.


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