The PowerBI service cannot add (connect) an Excel workbook which has a PowerPivot model that pulls data from an Azure SQL database. The spreadsheet is stored in a "SharePoint - Team Site" (in Office 365).
The error information is:
We couldn't connect to your workbook from Sharepoint - Team Sites
The last refresh attempt failed because of an internal service error.
Please try again later or contact support. If you contact support, please provide these details.
Activity ID3db82305-1bab-44cc-a563-f8be93142cb6
Request IDbe8263b4-4b66-602f-dd31-892ecb3ee059
Correlation IDc342e77e-7bd8-20b6-7e81-0ba32944202d
Status code500
TimeWed May 10 2017 17:08:53 GMT+0200 (Romance Daylight Time)
Version13.0.1700.2027
Cluster URIhttps://wabi-north-europe-redirect.analysis.windows.net
This workbook is a copy of another one that is already in PowerBI. The difference between both copies is that the new one (the one with the issue) is connected to an Azure SQL database while the original one (the one tha was already on PowerBI) is connected to a SQL Server instance hosted in a VM within Azure.
We have reviewed the connection string of the affected spreadsheet and it is similar to other reports that we have created before for other clients in other subscriptions. We cannot see any difference (other than server name and credentials.
In this case, as we are connecting to an Azure SQL database there is no need of Datagateway.
Any help will be appreciated.
Kind Regards,
Ben