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Refresh Now and Scheduled Refresh Not Working

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We have an Excel spreadsheet with few Pivot Tables reporting data from PowerPivot which data source is an Azure SQL database. The file is saved on a SharePoint Online library. This report was working fine for months however this afternoon it stopped refreshing.

 

Yesterday we created a copy of the before mentioned report (spreadsheet) and we added some columns and measures to the PowerPivot model. The connection string and the SQL queries to the Azure SQL database are still the same. We uploaded this new spreadsheet to the same SharePoint Online library and connected it on the PowerBI service. The "Schedule Refresh" and the "Refresh Now" features don't work. The reports cannot be refreshed from the PowerBI service.

 

This morning, the original report was refreshing and the new copy didn't. We compared their settings on the PowerBI service and found one difference: The original spreadsheet has "SqlServer" as "Data source credentials" while the new spreasheet has the server name of the Azure SQL database.

 

  • Original Report:

24-01-2017 16-32-38.png

  • Modified Report:

24-01-2017 16-36-07.png

 

In both cases the data source credential name is read only. We didn't set any one of them.

 

In addition to the above we have done the following test:

 

From the SharePoint Online library where the spreadsheet are stored we have copied the original one (to the same library) with a different name. No modifications at all have been done to this new copy. We have connected it on the same PowerBI service. We have noticed that the "Data source credentials" show the Azure SQL server name (the same as the modified report and different to the original report). The "Refresh Now" and the "Schedule Refresh" do not work either.

 

The original report stopped refreshing after the last test was done. Not sure whether it may be related.

 

These reports are being used daily by several employees who need them to be up-to-date. Any help would be appreciated.

 

Thanks,

 

Regards,

 

Benjamin


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