Can someone please explain the rules around dashboard refresh times? We have dashboards connected to an on premise SSAS Tabular model, using the Enterprise Gateway. The model is refreshed every morning, and finishes around 8:00am.
The is what I have experiences so far:
- If I open the dashboard on iPhone, the tiles do not immediately update. There is a delay of around 30 minutes before they are updated autmatically.
- If I manually refresh the dashboard on my iPhone (by dragging down), it still does not update the data.
- If I open the dashboard on the PowerBI web site, the dashboards are still displaying yesterdays data.
- If I manually refresh the dasboard (Refresh Dashboard Tiles option), it still does not display updated data.
- If I open one of the reports, it still displays yesterday's data.
- If I refresh the report (by clicking the Refresh button), the data updates, but it also instantly updates the dashboard data on my iPhone, without me having to touch it.
I accept that it may take 30 minutes or so to automatically update dashboard data, but surely if someone manually selects the refresh options, it should be going to the server and getting the most recent data, rather than continuing to use cached data.
Is my experience the same as other users, or is there potentially something wrong at our end?