What are the current options for using alerts or email based notifications to inform users when specific conditions are met?
From what I have seen alerts only work if the user themselves pins a tile and activates an alert?
What we are looking at doing is setting up a system to track customer service issues before they go "stale".
After a call has been logged and in X status for so many days we want to send a daily alert out so someone looks into it.
We want to leverage row level security so groups and managers only see alerts and get alerts for departments and areas they are repsonsible for.
Can you please suggest some of the best options to achieve this? Are alerts the ONLY option?
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Alerting - options for sending data driven alerts or emails to users?
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