I am having an issue where a single report is throwing an error that its unable to connect to data source when opening the report in PBI Service only. It is a direct query SQL Server data source type, connecting through a On-Premise Data Gateway that is up to date (nov2020).
The report connects fine in Desktop, the data source connection in Data Gateway shows successful connection, when manually refreshing the data is shows that the refresh was successful, but when opening the report the data connection fails. It is a single table from a single data source, with no transformations, and other databases on the same server have no issues with their connections. Report uses service account credentials so it is not a credential issue.
PBI Desktop Version: Oct 2020
On-Prem Data Gateway Version: Nov 2020
Steps taken to unsuccessful resolution:
- Double checked credentials and validated correct
- changed report Credentials to another account with admin access
- changed data source in gateway credentials to a different admin account
- changed credential type (attempted all types in both report and data source in gateway)
- changed connection type (switched from direct query to import) and refresh still failed
- validated matching privacy levels between report and gateway
- created a new PBIX, connected to the data source, published to new workspace, still failing
- created brand new data gateway on a different network server, routed connection through that, and still failure
Screenshot of error with import:
Screenshot of error with DirectQuery
