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Problem with gateway in Service cloud

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Hi all,

 

I'm suffering some troubles with an Analisis Service gateway. Seems like the configuration is ok because i have the tipical green tick as you can see in the following image:

romero01_0-1602488614742.png

but when i try to refresh a dashboard I'm geeting the following message:

 

romero01_1-1602488766353.png

 

The message is saying that the user or the database doesn't exist but in the Desktop app I'm using the same user and is working fine. I tried to perform some workarrounds like:

-Change the user.

-Removing the gateway connection.

 

I hope you can help me.

 

Thanks

 

 


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