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Web Content source (servicenow) - Failed to update data source credentials

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I' m new to publishing on powerbi. It's the first time I try.

 

My powerbi desktop file works well with a basic authentication to get date from a web content url (service-now.com) .

 

But once published on powerbi.com I get the following error message :

 

Your data source can't be refreshed because the credentials are invalid. Please update your credentials and try again.

 

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Then I click on edit credentials and try to enter the login and password (BASIC authentication) like on powerbi desktop and get rejected with another error message  :

 

Failed to update data source credentials.

 

 

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Can anyone help me ?
Thanks a lot.

 

Olivier

 

 

 

 


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