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External user dataset sharing - cannot build report from dataset

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When we shared a dataset (and report) to an external user with a Pro License, they used to be able to build their own reports from the dataset we shared with them (They had the permissions)

 

Now the same user is reporting the icon which allowed them to do that is gone.  

 

Anyone know what might be the issue?  We've encountered so many problems with the sharing content to external users with pro licenses, it's so frustrating. Things go wrong or change with no notice, and it's impossible to troubleshoot their experience without arranging for a time-wasting screen sharing session with them, since the way the external sharing works is not possible to duplicate within the organization.


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