Our company is using the powerbi.com services sind december last year.
So far it feels like we had more days with problems than without any issues.
Some days the desktop client cant connect to the server without error messages, sometimes it connects but endlessly loops the uploading-icon, sometimes it manages to upload the file but its not possible to open dashboards or reports (as multiple users currently report), sometimes just one out of five reports can be uploaded, sometimes it causes problems with the browsers cache resulting in outdated reports or errors just for some users, and so on.
The worst error we had so far was one report causing the users browser to crash. We sent everything to the MS support but no answer for weeks.
I know the powerbi.com services are fairly new but they are out of the beta phase and we as well as many other users do pay money to use them.
Our controlling team is regularly blamed by the management for reports that dont work or seem to be outdated. We now reverted to just updating the desktop files and sending our screenshots of the pages.
Does anyone know when the users can expect stable services? Are these frequent problems caused by new features/hardware and expected to end soon or will this continue?
If downtime occurs one day per month thats acceptable but multiple days per week without any info for the users is not.
Other services offer some maintenance info to inform users whats going on. Even a pop-up like "We are experiencing issues for the update service. Please try again at 11am" or "Maintenance for updating live servers goin on between 4am and 6am CET" would be wonderful.
I dont like to rant but it just gets frustrating and I would rather hope for improvements than switch to another product.