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Gateway-appears offline

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Hello,
I have a personal gateway installed, but everytime that I try to refresh the data appears the following error:
"we couldn't refresh because your data gateway (Power BI – personal) is offline"
I tried toconnect to the IP and to the name but the command has not responded, which leads it to conclude that the problem is on service and not in the gateway connection...
do you have any suggestion to solve my problem?

PowerBi gateway.png



 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Thanks in advance,

Mariana


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