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Just recently, maybe around Dec 12th timeframe, the reports in PowerBI service have been taking an exceptional amount of time to load.

Before: a report and all widgets would load in 2 seconds.

Now: a report isn't finishing loading until about 31 seconds.

 

We're connected to SQL Server live premise data source via the gateway.

There's no CPU contention on the server.

First thing I tried was upgrading to the latest version of the gateway.

(Note, even after upgrading to the latest version of the gateway, Manage Gateways in PowerBI Service still shows a message that the gateways are out of date... very odd).

 

We are not using PowerBI Premium.

 

All reports were built in PowerBI Service, on top of a model published from PowerBI Desktop.

Therefore I can't really refresh the report in PowerBI Desktop to compare performance times, as there's no PBIX of the report to open via Desktop.

 

Ideas on where to start troubleshooting?


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