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Unable to manage permission

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Hello everyone

 

I encountered a problem with managing access of a member in Power BI service.

 

This member cannot successfully access to my report (always show "Almost Done")

 

In addition, when I tried to manage his access/permission ("report" > "share" > "Manage Permissions"), the panel does not allow me to do that. (The check box is gray and ellipsis is not there. Please refer to the screenshot below.)

 

As far as I know, this member does not have Power BI Pro installed but this should not be the root cause?

 

Please help, thank you in advance! 

 

permission.jpg

 

 


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