Failed to refresh – Google Sheet & QBO

Hi,

I’ve been having difficulty refreshing a report using data from Google Sheet and QuickBooks Online (QBO). There are to 2 main problems:

1. QBO credentials:

Power BI Server seems not remember the QBO credentials. It keeps telling me that the credentials are invalid and I have to sign in back to QBO every time I refresh. This happens both in Power BI Desktop and Power BI Service.

1. Google Sheet data format:

Sometimes when I refresh the Google Sheet data in Power BI Desktop, it will change the data format, meaning that some rows and columns are messed up and not in the correct position as they’re in the Google Sheet itself. I can see this clearly when refreshing in Power Query – the data positions are massively altered. After a couple of times hit refreshing in Power BI Desktop, the data may then be in the right position.

However, whenever I refresh the Google Sheet data in Power BI Service, this problem always occurs.

                                                                           The wrong data format

                                                                              The right data format

Are these common issues? Please advise on how to solve these problems! Thank you in advance!