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Data not fully loaded

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hi..

i have connected zendesk to power bi service as datasource,

but when i want to build visualization in the power bi service, the data loaded doesnt match with the actual data.

For example, now is august and I want to get data from august but the data loaded range only between 1 December 2015 to 4 April 2016.

and also somehow when i used refresh now at zendesk dataset, some of the april data disappear...

 

are these problem comes from power bi service dataset or from the zendesk ?

 

sorry if my question out of place


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